{"xsrfToken":"fb80724b7ab968e8ff34f62edd7d16bc3857171b_lout","branding":{"id":"17","key":"itsm","name":"Kultūras resora IKT atbalsts","portalBaseUrl":"/servicedesk/customer/portal/17"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/480a2fda-963c-42c4-9b46-17da807c7bd1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2M2YzdkZC0wZmIxLTQxMzMtYjM1OC0xNDg1NGZmMDdkN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ4MGEyZmRhLTk2M2MtNDJjNC05YjQ2LTE3ZGE4MDdjN2JkMSI6WyJyZWFkIl19LCJleHAiOjE3NDkyNDc1MjUsIm5iZiI6MTc0OTI0NjkyNX0.FGLpgMhX5R2OOrcD56qK7qxghPnS43kZ3yQ30OPgx-A&client=97c6c7dd-0fb1-4133-b358-14854ff07d7a&mode=fit","logoId":"480a2fda-963c-42c4-9b46-17da807c7bd1","isLogoAvailable":true,"helpCenterTitle":"Kultūras resora IKT Atbalsta sistēma","sharedPortalName":"Kultūras resora IKT ATBALSTS","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Kultūras resora IKT Atbalsta sistēma","sharedPortalName":"Kultūras resora IKT ATBALSTS","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e40000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6bb1283c-f02e-41cd-acee-019832533993/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2M2YzdkZC0wZmIxLTQxMzMtYjM1OC0xNDg1NGZmMDdkN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZiYjEyODNjLWYwMmUtNDFjZC1hY2VlLTAxOTgzMjUzMzk5MyI6WyJyZWFkIl19LCJleHAiOjE3NDkyNDc1MjUsIm5iZiI6MTc0OTI0NjkyNX0.P6xhAPZe7qz5JRyvHX1QloOXWCluQEOrDFN80DAZevw&client=97c6c7dd-0fb1-4133-b358-14854ff07d7a&height=300&mode=fit","bannerMediaApiFileId":"6bb1283c-f02e-41cd-acee-019832533993","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"17","key":"itsm","projectId":10608,"serviceDeskId":17,"name":"Kultūras resora IKT atbalsts","description":"<p>IKT darbības traucējumu pieteikumu reģistrēšana un risināšana</p>","portalBaseUrl":"/servicedesk/customer/portal/17","reqTypes":[{"id":"390","name":"@kultura.lv konts","descriptionHtml":"","callToAction":"@kultura.lv konts","introHtml":"<p>Konta darbības traucējumi, nevar ar kontu ielogoties kādā no sistēmām</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[90],"key":""},{"id":"429","name":"ALEPH/ PRIMO (Bibliotēku informācijas sistēma)","descriptionHtml":"","callToAction":"ALEPH/ PRIMO (Bibliotēku informācijas sistēma)","introHtml":"<p>Informācijas sistēmas darbības traucējumi</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"430","name":"APLIS (Autortiesību pārvaldības un licencēšanas sistēma)","descriptionHtml":"","callToAction":"APLIS (Autortiesību pārvaldības un licencēšanas sistēma)","introHtml":"<p>Informācijas sistēmas darbības traucējumi</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"413","name":"Citi tehniskie darbi","descriptionHtml":"","callToAction":"Citi tehniskie darbi","introHtml":"","icon":10740,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[99],"key":""},{"id":"417","name":"Cits ar @kultura.lv kontu saistīts pieteikums","descriptionHtml":"","callToAction":"Cits ar @kultura.lv kontu saistīts pieteikums","introHtml":"<p>Neveidojas konts, ir nepieciešami kļūdu/ nepilnību labojumi konta informācijā u.c.</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[90],"key":""},{"id":"418","name":"Cits ar datora lietotņu darbību saistīts pieteikums","descriptionHtml":"","callToAction":"Cits ar datora lietotņu darbību saistīts pieteikums","introHtml":"<p>Datorā instalētā lietotne strādā nekorekti, ir problēmas ar failiem, mapēm u.c.</p>","icon":10732,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[95],"key":""},{"id":"315","name":"Cits pieteikums","descriptionHtml":"","callToAction":"Cits pieteikums","introHtml":"<p>Neklasificēts pieteikums</p>","icon":10780,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10780","groups":[88],"key":""},{"id":"454","name":"Darba tiesisko attiecību izbeigšana","descriptionHtml":"","callToAction":"Darba tiesisko attiecību izbeigšana","introHtml":"<p>Darbinieks izbeidz darba tiesiskās attiecības iestādē. Aizpilda personāla speciālists</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[90],"key":""},{"id":"361","name":"Datortehnikas darbības traucējumi","descriptionHtml":"","callToAction":"Datortehnikas darbības traucējumi","introHtml":"<p>Datora, monitora, peles, klaviatūras, dokstacijas, lādētāja darbības traucējumi</p>","icon":10732,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[75],"key":""},{"id":"362","name":"Datortīkla darbības traucējumi konkrētā darbavietā","descriptionHtml":"","callToAction":"Datortīkla darbības traucējumi konkrētā darbavietā","introHtml":"<p>Konkrētā darbavietā nav interneta, nevar izprintēt vai skenēt ar tīkla iekārtu</p>","icon":10732,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[96],"key":""},{"id":"363","name":"Datortīkla darbības traucējumi visā ēkā","descriptionHtml":"","callToAction":"Datortīkla darbības traucējumi visā ēkā","introHtml":"<p>Visā ēkā nav piekļuves internetam</p>","icon":10732,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[96],"key":""},{"id":"456","name":"Divfaktoru autentifikācijas darbības traucējumi","descriptionHtml":"","callToAction":"Divfaktoru autentifikācijas darbības traucējumi","introHtml":"<p>Nestrādā konta verifikācija, tāpēc nevar ielogoties savā @kultura.lv kontā</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[90],"key":""},{"id":"433","name":"DocLogix darbības traucējumi","descriptionHtml":"","callToAction":"DocLogix darbības traucējumi","introHtml":"","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[101],"key":""},{"id":"445","name":"DocLogix lietotāja dzēšana","descriptionHtml":"","callToAction":"DocLogix lietotāja dzēšana","introHtml":"<p>Darbinieks izbeidz darba tiesiskās attiecības. Aizpilda personāla speciālists vai struktūrvienības vadītājs</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[101],"key":""},{"id":"434","name":"Dziesmusvētku informācijas sistēma","descriptionHtml":"","callToAction":"Dziesmusvētku informācijas sistēma","introHtml":"<p>Informācijas sistēmas darbības traucējumi</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"459","name":"HoP cits pieteikums","descriptionHtml":"","callToAction":"HoP cits pieteikums","introHtml":"","icon":10780,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10780","groups":[97],"key":""},{"id":"365","name":"HoP darbības traucējumi","descriptionHtml":"","callToAction":"HoP darbības traucējumi","introHtml":"<p>Neveras saite, trūkst moduļi u.c.</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[97],"key":""},{"id":"397","name":"HORIZON cits pieteikums","descriptionHtml":"","callToAction":"HORIZON cits pieteikums","introHtml":"","icon":10780,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10780","groups":[98],"key":""},{"id":"392","name":"HORIZON darbības traucējumi","descriptionHtml":"","callToAction":"HORIZON darbības traucējumi","introHtml":"","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[98],"key":""},{"id":"394","name":"HORIZON jauna lietotāja pieteikums","descriptionHtml":"","callToAction":"HORIZON jauna lietotāja pieteikums","introHtml":"<p>Ir nepieciešama piekļuve konkrētiem HORIZON moduļiem. Aizpilda struktūrvienības vadītājs</p>","icon":10737,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[98],"key":""},{"id":"398","name":"HORIZON pieejas atjaunošana","descriptionHtml":"","callToAction":"HORIZON pieejas atjaunošana","introHtml":"<p>Nevar pieslēgties HORIZON</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[98],"key":""},{"id":"427","name":"HUGO.lv valodas tehnoloģiju platforma","descriptionHtml":"","callToAction":"HUGO.lv valodas tehnoloģiju platforma","introHtml":"<p>Informācijas sistēmas darbības traucējumi</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"428","name":"HUGO.lv virtuālie asistenti","descriptionHtml":"","callToAction":"HUGO.lv virtuālie asistenti","introHtml":"<p>Informācijas sistēmas darbības traucējumi</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"453","name":"HUGO.lv virtuālo asistentu piekļuves tiesību piešķiršana","descriptionHtml":"","callToAction":"HUGO.lv virtuālo asistentu piekļuves tiesību piešķiršana","introHtml":"<p>Nepieciešama piekļuve virtuālajiem asistentiem</p>","icon":10780,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10780","groups":[88],"key":""},{"id":"401","name":"Informācijas sistēmas darbības traucējumi","descriptionHtml":"","callToAction":"Informācijas sistēmas darbības traucējumi","introHtml":"<p>Ja neatrodat pieteikuma formu par nepieciešamo informācijas sistēmu, pieteikumu var aizpildīt šeit.</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"452","name":"Inventarizācijas iekārtu pieteikums","descriptionHtml":"","callToAction":"Inventarizācijas iekārtu pieteikums","introHtml":"<p>Nepieciešamas iekārtas inventarizācijas veikšanai. Aizpilda grāmatvedības speciālists</p>","icon":10754,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10754","groups":[75,89],"key":""},{"id":"564","name":"Inventarizācijas uzlīmju izdruka","descriptionHtml":"","callToAction":"Inventarizācijas uzlīmju izdruka","introHtml":"<p>Ir nepieciešamas inventarizācijas uzlīmes</p>","icon":10749,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10749","groups":[99],"key":""},{"id":"462","name":"Izmaiņas kontā darbavietas maiņas gadījumā","descriptionHtml":"","callToAction":"Izmaiņas kontā darbavietas maiņas gadījumā","introHtml":"<p>Darbinieks nomainījis darbavietu Kultūras resorā vai strādā paralēli vairākās iestādēs. Aizpilda personāla speciālists</p>","icon":10737,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[90],"key":""},{"id":"370","name":"Izmaiņas kontā un e–pastā uzvārda vai vārda maiņas gadījumā","descriptionHtml":"","callToAction":"Izmaiņas kontā un e–pastā uzvārda vai vārda maiņas gadījumā","introHtml":"<p>Darbinieks ir mainījis uzvārdu/ vārdu, tāpēc ir nepieciešamas izmaiņas darbinieka kontā un e-pastā. Aizpilda personāla speciālists</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[90],"key":""},{"id":"406","name":"Jauna darbinieka piesaiste esošai darbavietai","descriptionHtml":"","callToAction":"Jauna darbinieka piesaiste esošai darbavietai","introHtml":"<p>Jauns darbinieks uzsāk darbu darbavietā, kas jau ir aprīkota ar datortehniku. Aizpilda struktūrvienības vadītājs</p>","icon":10770,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10770","groups":[75],"key":""},{"id":"446","name":"Jauna DocLogix lietotāja izveide","descriptionHtml":"","callToAction":"Jauna DocLogix lietotāja izveide","introHtml":"<p>Darbiniekam ir nepieciešama piekļuve sistēmai. Aizpilda struktūrvienības vadītājs</p>","icon":10737,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[101],"key":""},{"id":"403","name":"Jauna koplietošanas e-pasta (shared mailbox) izveide","descriptionHtml":"","callToAction":"Jauna koplietošanas e-pasta (shared mailbox) izveide","introHtml":"<p>Iestādes vai struktūrvienības darbības nodrošināšanai vai konkrēta pasākuma apkalpošanai ir nepieciešams jauns e-pasts</p>","icon":10736,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10736","groups":[90,95],"key":""},{"id":"381","name":"Jauna lietotāja izveide VVAIS iestāžu portālā","descriptionHtml":"","callToAction":"Jauna lietotāja izveide VVAIS iestāžu portālā","introHtml":"<p>Aizpilda atbildīgā LNA amatpersona</p>","icon":10737,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[91],"key":""},{"id":"374","name":"Jauna VVAIS lietotāja izveide, lietotāja tiesību maiņa","descriptionHtml":"","callToAction":"Jauna VVAIS lietotāja izveide, lietotāja tiesību maiņa","introHtml":"<p>Ir nepieciešama piekļuve konkrētiem VVAIS moduļiem. Aizpilda struktūrvienības vadītājs</p>","icon":10737,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[91],"key":""},{"id":"366","name":"Jaunas darbavietas izveide","descriptionHtml":"","callToAction":"Jaunas darbavietas izveide","introHtml":"<p>Izveidota jauna darbavieta, kas vēl nav aprīkota ar datortehniku. Aizpilda struktūrvienības vadītājs</p>","icon":10770,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10770","groups":[89,75],"key":""},{"id":"414","name":"Jaunas datortīkla pieslēguma vietas izveide","descriptionHtml":"","callToAction":"Jaunas datortīkla pieslēguma vietas izveide","introHtml":"<p>Ir nepieciešams tīkla pieslēgums vietā, kur tas līdz šim nav bijis. Aizpilda iestādes vai struktūrvienības vadītājs</p>","icon":10732,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[96],"key":""},{"id":"314","name":"Jaunas tehnikas pieteikums","descriptionHtml":"","callToAction":"Jaunas tehnikas pieteikums","introHtml":"<p>Iestādei vai struktūrvienībai ir nepieciešama papildu tehnika. Aizpilda iestādes vai struktūrvienības vadītājs</p>","icon":10604,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[89],"key":""},{"id":"367","name":"Jauns darbinieks","descriptionHtml":"","callToAction":"Jauns darbinieks","introHtml":"<p>Iestādē darbā ir pieņemts jauns darbinieks. Aizpilda personāla speciālists</p>","icon":10737,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[90],"key":""},{"id":"455","name":"Juridiskās personas izveide DVS NAMEJS","descriptionHtml":"","callToAction":"Juridiskās personas izveide DVS NAMEJS","introHtml":"<p>NAMEJS nav atrodama nepieciešamā juridiskā persona</p>","icon":10780,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10780","groups":[94],"key":""},{"id":"415","name":"Konsultācija","descriptionHtml":"","callToAction":"Konsultācija","introHtml":"<p>Nepieciešama papildu informācija, konsultācija vai seminārs</p>","icon":10735,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10735","groups":[88],"key":""},{"id":"368","name":"Konta atbloķēšana","descriptionHtml":"","callToAction":"Konta atbloķēšana","introHtml":"<p>Esošā vai bijušā darbinieka konta atbloķēšana. Aizpilda tiešais vadītājs</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[90],"key":""},{"id":"404","name":"Koplietošanas e-pasta (shared mailbox) lietotāju maiņa","descriptionHtml":"","callToAction":"Koplietošanas e-pasta (shared mailbox) lietotāju maiņa","introHtml":"<p>Ir jāmaina vai jāpapildina darbinieku saraksts, kas apkalpo/ izmanto konkrētu koplietošanas e-pastu</p>","icon":10736,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10736","groups":[95,90],"key":""},{"id":"436","name":"Kultūras dati (LDKK)","descriptionHtml":"","callToAction":"Kultūras dati (LDKK)","introHtml":"<p>Informācijas sistēmas darbības traucējumi</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"435","name":"Kultūras mantojuma integrācija","descriptionHtml":"","callToAction":"Kultūras mantojuma integrācija","introHtml":"<p>Informācijas sistēmas darbības traucējumi</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"382","name":"Lietotāja maiņa/ dzēšana VVAIS iestāžu portālā","descriptionHtml":"","callToAction":"Lietotāja maiņa/ dzēšana VVAIS iestāžu portālā","introHtml":"<p>Aizpilda atbildīgā LNA amatpersona</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[91],"key":""},{"id":"531","name":"LNA e-pakalpojumu portāla izmaiņas/ papildinājumi","descriptionHtml":"","callToAction":"LNA e-pakalpojumu portāla izmaiņas/ papildinājumi","introHtml":"<p>Ir nepieciešamas izmaiņas vai papildinājumi LNA e-pakalpojumu portālā</p>","icon":10892,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10892","groups":[88],"key":""},{"id":"438","name":"MANTOJUMS informācijas sistēma","descriptionHtml":"","callToAction":"MANTOJUMS informācijas sistēma","introHtml":"<p>Informācijas sistēmas darbības traucējumi</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"396","name":"NAMEJS cits pieteikums","descriptionHtml":"","callToAction":"NAMEJS cits pieteikums","introHtml":"","icon":10780,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10780","groups":[94],"key":""},{"id":"388","name":"NAMEJS darbības traucējumi","descriptionHtml":"","callToAction":"NAMEJS darbības traucējumi","introHtml":"","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[94],"key":""},{"id":"440","name":"Neizdodas ielogoties HoP","descriptionHtml":"","callToAction":"Neizdodas ielogoties HoP","introHtml":"<p>Ar zināmo lietotājvārdu un paroli neizdodas pieslēgties sistēmai</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[97],"key":""},{"id":"405","name":"Nepieciešamas izmaiņas darbinieka VVAIS kontā","descriptionHtml":"","callToAction":"Nepieciešamas izmaiņas darbinieka VVAIS kontā","introHtml":"<p>Mainīts vārds, uzvārds, e-pasts, amats, tālruņa numurs. Aizpilda personāla speciālists vai struktūrvienības vadītājs</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[91],"key":""},{"id":"371","name":"Nepieciešams lietotnes atjauninājums","descriptionHtml":"","callToAction":"Nepieciešams lietotnes atjauninājums","introHtml":"<p>Ir traucēta E-parakstītāja, Firefox, Java vai citas lietotnes darbība, jo tā automātiski neatjaunojas no servera</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[95],"key":""},{"id":"372","name":"Nestrādā lietotne","descriptionHtml":"","callToAction":"Nestrādā lietotne","introHtml":"<p>Nestrādā OneDrive, SharePoint, Outlook, Zoom vai cita lietotne</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[95],"key":""},{"id":"437","name":"NMKK (Nacionālā muzeju krājuma kopkatalogs)","descriptionHtml":"","callToAction":"NMKK (Nacionālā muzeju krājuma kopkatalogs)","introHtml":"<p>Informācijas sistēmas darbības traucējumi</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"364","name":"Papildu aprīkojuma pieteikums","descriptionHtml":"","callToAction":"Papildu aprīkojuma pieteikums","introHtml":"<p>Darba pienākumu veikšanai ir nepieciešama papildu tehnika. Aizpilda struktūrvienības vadītājs</p>","icon":10604,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[75,89],"key":""},{"id":"317","name":"Papildu programmatūras pieteikums","descriptionHtml":"","callToAction":"Papildu programmatūras pieteikums","introHtml":"<p>Darba pienākumu veikšanai ir nepieciešama papildu programatūra. Aizpilda struktūrvienības vadītājs</p>","icon":10770,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10770","groups":[95],"key":""},{"id":"313","name":"Paroles maiņa","descriptionHtml":"","callToAction":"Paroles maiņa","introHtml":"<p>Problēmas ar @kultura.lv konta paroles maiņu</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[90],"key":""},{"id":"412","name":"Pasākuma tehniskais aprīkojums un IT atbalsts","descriptionHtml":"","callToAction":"Pasākuma tehniskais aprīkojums un IT atbalsts","introHtml":"<p>Ir paredzēts pasākums, kura veiksmīgai norisei ir nepieviešams konkrēts aprīkojums vai/ un IT atbalsts</p>","icon":10740,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[99],"key":""},{"id":"373","name":"Perifērijas iekārtas pievienošana","descriptionHtml":"","callToAction":"Perifērijas iekārtas pievienošana","introHtml":"<p>Esoša printera, skenera u.c. iekārtu pievienošana</p>","icon":10749,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10749","groups":[75],"key":""},{"id":"380","name":"Perifērijas iekārtu darbības traucējumi","descriptionHtml":"","callToAction":"Perifērijas iekārtu darbības traucējumi","introHtml":"<p>Printera, skenera u.c. iekārtu darbības traucējumi</p>","icon":10749,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10749","groups":[75],"key":""},{"id":"416","name":"Piekļuve specifiskam tīkla resursam","descriptionHtml":"","callToAction":"Piekļuve specifiskam tīkla resursam","introHtml":"<p>Ir nepieciešama vai ir traucēta piekļuve specifiskam iekšējā tīkla resursam (disks, disku masīvs, serveris u.c.)</p>","icon":10732,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[96],"key":""},{"id":"383","name":"Piekļuves atjaunošana VVAIS iestāžu portālā","descriptionHtml":"","callToAction":"Piekļuves atjaunošana VVAIS iestāžu portālā","introHtml":"","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[91],"key":""},{"id":"432","name":"PRESERVICA","descriptionHtml":"","callToAction":"PRESERVICA","introHtml":"<p>Informācijas sistēmas darbības traucējumi</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"431","name":"REDZI audiovizuālo un foto dokumentu krātuve","descriptionHtml":"","callToAction":"REDZI audiovizuālo un foto dokumentu krātuve","introHtml":"<p>Informācijas sistēmas darbības traucējumi</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"411","name":"Tehnikas pārvietošana","descriptionHtml":"","callToAction":"Tehnikas pārvietošana","introHtml":"<p>Ir nepieciešams pārvietot tehniku uz citām telpām, ēku vai struktūrvienību</p>","icon":10740,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[99],"key":""},{"id":"402","name":"Tīmekļa vietnes darbības traucējumi","descriptionHtml":"","callToAction":"Tīmekļa vietnes darbības traucējumi","introHtml":"<p>FILMAS.LV, RAIDI.TV, 3TD, Bibliotēku portāls, TERMINI terminoloģijas portāls, Nemateriālās kultūras mantojums, LNA e-pakalpojumu portāls, Ģerboņi, u.c.</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"451","name":"VKKF projektu pieteikumu sistēma","descriptionHtml":"","callToAction":"VKKF projektu pieteikumu sistēma","introHtml":"<p>Informācijas sistēmas darbības traucējumi</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[93],"key":""},{"id":"458","name":"VVAIS cits pieteikums","descriptionHtml":"","callToAction":"VVAIS cits pieteikums","introHtml":"","icon":10780,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10780","groups":[91],"key":""},{"id":"395","name":"VVAIS darbības traucējumi","descriptionHtml":"","callToAction":"VVAIS darbības traucējumi","introHtml":"","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[91],"key":""},{"id":"410","name":"VVAIS izmaiņas un atskaites/ dati","descriptionHtml":"","callToAction":"VVAIS izmaiņas un atskaites/ dati","introHtml":"<p>Ir nepieciešamas VVAIS izmaiņas. Ir nepieciešamas atskaites un/ vai dati</p>","icon":10780,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10780","groups":[91],"key":""},{"id":"420","name":"VVAIS lietotāja bloķēšana","descriptionHtml":"","callToAction":"VVAIS lietotāja bloķēšana","introHtml":"<p>Darbinieks izbeidz darba tiesiskās attiecības vai cits iemesls. Aizpilda personāla speciālists vai struktūrvienības vadītājs</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[91],"key":""},{"id":"424","name":"VVAIS lietotāja paroles maiņas pieteikums","descriptionHtml":"","callToAction":"VVAIS lietotāja paroles maiņas pieteikums","introHtml":"<p>Ir aizmirsta VVAIS lietotāja parole vai ar esošo paroli neizdodas pieslēgties</p>","icon":10738,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[91],"key":""},{"id":"450","name":"IS pieteikums","descriptionHtml":"","callToAction":"IS pieteikums","introHtml":"<p>No informācijas sistēmām (LDKK, VVAIS) iesūtītie problēmu pieteikumi</p>","icon":10645,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10645","groups":[],"key":""},{"id":"239","name":"Izpētīt problēmu","descriptionHtml":"","callToAction":"Izpētīt problēmu","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10740,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"234","name":"Neklasificēts","descriptionHtml":"","callToAction":"Neklasificēts","introHtml":"<p>Request received from your email support channel.</p>","icon":10747,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10747","groups":[],"key":""},{"id":"238","name":"Pieprasīt izmaiņas","descriptionHtml":"","callToAction":"Pieprasīt izmaiņas","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10748,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10748","groups":[],"key":""},{"id":"237","name":"Ziņot par bojātu aparatūru","descriptionHtml":"","callToAction":"Ziņot par bojātu aparatūru","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10732,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"236","name":"Ziņot par sistēmas problēmu","descriptionHtml":"","callToAction":"Ziņot par sistēmas problēmu","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10741,"iconUrl":"https://atbalsts.kisc.kultura.lv/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[],"key":""}],"reqGroups":[{"id":90,"name":"Lietotāja konts"},{"id":75,"name":"Lietotāja darbstacija un aparatūra"},{"id":95,"name":"Lietotnes"},{"id":96,"name":"Datortīkli"},{"id":99,"name":"Tehniskie darbi"},{"id":97,"name":"HoP"},{"id":98,"name":"HORIZON"},{"id":94,"name":"NAMEJS"},{"id":101,"name":"DocLogix"},{"id":91,"name":"VVAIS"},{"id":93,"name":"Informācijas sistēmu un tīmekļa vietņu darbības traucējumi"},{"id":89,"name":"Tehnikas pieteikums"},{"id":88,"name":"Citi pieteikumi"}],"orderMapping":{"88":[315,415,453,531],"75":[361,380,373,366,406,364,452],"96":[362,363,414,416],"101":[433,446,445],"98":[394,398,392,397],"92":[381,382,383],"89":[314,366,364,452],"94":[455,388,396],"90":[390,313,456,367,370,462,454,368,417,403,404],"97":[440,365,459],"74":[371,362,363,372],"99":[412,411,564,413],"93":[402,429,430,434,427,428,436,435,438,437,431,432,451,401],"91":[395,374,405,424,420,410,381,382,383,458],"95":[372,371,418,403,404,317],"58":[238,237,236],"55":[237],"57":[238,236],"54":[237,236]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ace1f1c0-e013-362f-b862-4c61252d02bd","appLinkName":"System Confluence","appLinkUrl":"https://atbalsts.atlassian.net/wiki","spaceKey":"ITSM","spaceName":"ITSM","spaceUrl":"https://atbalsts.atlassian.net/wiki/spaces/ITSM","isServer":false},"labels":[],"projectKey":"IKT","serviceDeskId":17,"kbLinkDomainURLs":["https://atbalsts.kisc.kultura.lv","https://atbalsts.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IKT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2M2YzdkZC0wZmIxLTQxMzMtYjM1OC0xNDg1NGZmMDdkN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDYwOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkyNDgxMjUsIm5iZiI6MTc0OTI0NjkyNX0.xLPbGsrGhEDxX7wZ4UJ9EZfhoLDUcSoQzcg1Qo7WVjs","targetCollection":"upload-project-10608","endpointUrl":"https://api.media.atlassian.com","clientId":"97c6c7dd-0fb1-4133-b358-14854ff07d7a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Kultūras resora IKT ATBALSTS","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://atbalsts.atlassian.net/wiki","kbLinkDomainURLs":["https://atbalsts.kisc.kultura.lv","https://atbalsts.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}